Refund policy

Last updated: October 2026

1. 7-day money back guarantee

We want you to be completely satisfied with ConePic. If you're not happy with the ConePic plan for any reason, you can request a full refund within 7 days of your first purchase or a renewal.

2. Eligibility for refunds

You are eligible for a refund if:

  • You request the refund within 7 days of your payment
  • This is your first refund request (we allow one refund per customer)
  • Your account is in good standing and hasn't violated our Terms of Service
  • You purchased a monthly or yearly ConePic plan

3. Non-refundable items

The following items are not eligible for refunds:

  • Storage, which is bought from and refunded under StorageCone's refund policy
  • Services where you've violated our terms
  • Plans beyond the 7-day refund window

4. How to request a refund

To request a refund:

  • Email our support team at support@conepic.com
  • Include your account email and the payment ID from your payment history
  • Tell us briefly why (optional, but it helps us improve)
  • Our team will review your request within 2-3 business days

5. Refund processing time

Once your refund request is approved, we will process the refund within 5-7 business days. The refund will be credited to your original payment method. Depending on your bank or card company, it may take another 5-10 business days to appear in your account.

6. Cancelling your plan

If you cancel your plan:

  • Within 7 days: you're eligible for a full refund
  • After 7 days: no refund, but you keep the plan until the end of your billing period
  • You can cancel anytime in Plan & settings
  • No cancellation fees are charged
  • Your photos stay in your StorageCone account

7. Yearly plans

Yearly plans are eligible for a full refund within 7 days of purchase. After 7 days, yearly plans are non-refundable, but you keep the plan for the whole year you paid for. Try the monthly plan first if you're unsure.

8. Service issues

If technical issues or outages significantly affect your use of ConePic, please contact our support team. We may offer refunds, credits or extra plan days case by case for extended outages.

9. Account termination by ConePic

If we terminate your account for violating our Terms of Service, no refund will be provided. If we discontinue the service entirely, we will refund the unused part of your plan.

10. Contact information

For questions about this policy or to request a refund:

Digibuffer Private Limited

Email: support@conepic.com

Address: B-Block, Meenakshi Tech Park, 11th, Gachibowli, Hyderabad, Telangana 500032, India

Subject line: "Refund request - [your account email]"

Response time: 2-3 business days

11. Changes to this policy

We may change this refund policy at any time. Changes take effect when posted here, and significant changes will be emailed to you.